YOUR SIMULATION MODEL IS RUNNING!!!!
THE SIMULATION MIGHT TAKE A COUPLE OF MINUTES. DO NOT REFRESH THIS PAGE !
YOUR INPUTS TO SIMULATION MODEL:
GENERAL SETTINGS:
Number of simulations
*
how many times the entire process is repeated
Line numbers
*
number of lines assigned to your call center
Number of agents
*
number of people handling calls
Shift time
*
duration of the shift, measured in hours
Call list
*
number of clients that need to be contacted
BATCH FORMATION:
Take high
*
maximum time it takes to load the dialer, measured in seconds
Take low
*
minimum time it takes to load the dialer, measured in seconds
Take mode
*
average time it takes to load the dialer, measured in seconds
SETTINGS RELATED TO QUALITY OF CUSTOMERS' DATA:
Unreachable h
*
maximum percentage of unsuccessful attempts in a batch
Unreachable l
*
minimum percentage of unsuccessful attempts in a batch
Unreachable m
*
average percentage of unsuccessful attempts in a batch
CUSTOMER REACH SETTINGS:
Ring time h
*
maximum longest duration, in seconds, that a call will ring before being considered as unanswered
Ring time l
*
shortest duration, in seconds, that a call will ring before being considered as unanswered
Ring time m
*
average duration, in seconds, that a call will ring before being considered as unanswered
Reach rate h
*
highest percentage of customers who answered the call out of those who received it
Reach rate l
*
lowest percentage of customers who answered the call out of those who received it
Reach rate m
*
average percentage of customers who answered the call out of those who received it
CALL PROCESSING SETTINGS:
D h
*
longest duration, in seconds, that the system takes to detect answering machine
D l
*
shortest duration, in seconds, that the system takes to detect answering machine
D m
*
average duration, in seconds, that the system takes to detect answering machine
P h
*
longest duration, in seconds, that a customer is willing to wait for an agent after answering the call
P l
*
shortest duration, in seconds, that a customer is willing to wait for an agent after answering the call
T h
*
longest duration, in seconds, of a conversation between a client and an agent
T l
*
shortest duration, in seconds, of a conversation between a client and an agent
C h
*
maximum amount of time, in seconds, required to enter the results of a conversation into the system
C l
*
minimum amount of time, in seconds, required to enter the results of a conversation into the system